Contact

What we can help with

The editorial team can be reached by email. We are not a casino, so we cannot handle matters related to accounts, deposits or withdrawals – those are for the given casino's customer support, and we list the contact details on every casino page. What we genuinely can help with:

• Error reports – an outdated bonus term, a wrong limit, a demo that doesn't work.
• Sharing your experience – if a withdrawal dragged on at a casino, or was surprisingly fast.
• Requesting a new test – a slot or a casino you'd like to see on the site.
• Partnership and press – operator, developer and media enquiries.

Contact details

• Editorial team: [email protected]
• Partnerships: [email protected]
• Privacy: [email protected]

We answer emails in English. Response time is 24–48 hours on business days. On weekends and public holidays we read the error reports, but fixes are made on the next business day.

What to include

The more precise the email, the faster we can act. For an error report, these three things are needed:

1. The address of the page where you saw the discrepancy.
2. What our site says, and what the reality is – a screenshot of the casino's page helps a lot.
3. The date, because terms often change mid-week.

For experience reports, the casino's name, the payment method and the timeframe are the essentials – don't send usernames, passwords or transaction IDs, we have no need for them.

What we cannot do

We cannot activate bonuses, speed up withdrawals or unlock frozen accounts. If a casino won't pay, first talk to their customer support, then a complaint can be filed with the licensing authority – the licence is listed in the characteristics table on each casino page. If the complaint is well-founded, write to us too: we update the rating based on it.

Problems with gambling

If playing is no longer fun but a burden, don't write to us – the responsible gambling page lists the contact details of support organisations. They help immediately and for free, anonymously too.

Social media

The site has no official social media profile – if someone writes in our name on Telegram or Facebook, it is not us. The only official channels are the email addresses above. We don't send newsletters and we don't build databases; contact data is handled according to the Privacy policy, and closed cases are deleted after one year.